REFUND POLICY

Policy Purpose & Scope

This refund policy establishes standardized return and refund rules for all Johnny Slicks beard, hair, and skin care products, protecting the legitimate consumption rights of global customers.

60-Day Official Return Window

All orders enjoy a 60-day valid return period calculated from the package delivery date. All return applications must be submitted within this timeframe to qualify for official processing.

Returnable Product Standards

Returned items must be unopened, unused, unaltered, and kept in original condition with complete packaging and labels. Products with usage traces, damage, or personal modification are non-returnable due to hygiene regulations.

Qualified Refund & Replacement Scenarios

We offer full refunds, partial refunds, or free replacements for factory defects, packaging damage, transit issues, incorrect item shipments, and missing accessories.

Required Application Evidence

Customers applying for returns due to product quality issues may submit clear photos or videos for verification. Our after-sales team will conduct fair assessments and provide targeted solutions.

Standard Refund Processing Time

After returned goods arrive at our warehouse and pass inspection, all refund reviews and fund releases will be completed within 5 to 10 business days.

Unified USD Refund Rule

All refunds are calculated in US dollars based on the original payment amount and returned to your initial payment method. Final fund arrival time depends on bank processing schedules.

Equal Protection for Promotional Orders

Summer discounted and promotional products receive the same complete after-sales protection as full-price items. Valid quality issues on discounted orders are fully covered.

Non-Returnable Conditions

Returns based purely on personal preference, scent dislike, or subjective dissatisfaction without objective quality defects are not accepted, in line with global personal care retail standards.

Policy Update & Dispute Resolution

We reserve the right to adjust policy clauses to comply with US consumer laws and international e-commerce regulations. All disputes are resolved based on the latest official policy version.